Our store currently ships to selected countries, including Malaysia, Indonesia, and Singapore. For destinations outside of these regions, we are open to considering shipments on a case-by-case basis. Please contact our customer service team to inquire whether we can accommodate shipping to your country.
1. What are the delivery timeframes for orders?
Brunei: 3 to 5 working days.
Malaysia & Singapore: 7 to 14 working days.
International: 7 to 14 working days.
2. What should I know about processing times?
Orders placed after 9 PM Brunei Time will be processed on the next business day.
3. How can I track my order?
Tracking details will be sent via email once your order is dispatched.
4. What happens if I’m not available at the delivery address?
If you are unavailable at the time of delivery, a calling card will be left for you to arrange a re-delivery. Please note that additional charges may apply for re-delivery.
*The displayed currency above is subject to change from foreign exchange rate fluctuations. International shipping may be subject to customs processing and additional charges.
*Your order may be subjected to customs and duty charges payable by the recipient of the order upon delivery. You may be contacted by our carrier partner via SMS and/or email regarding ID and import clearance charges.
International Returns
1. How do I pay for In-store Pick Up?
We offer several payment options for your convenience:
Bank Transfer: You may complete your payment via bank transfer on our website and present the proof of payment at our store.
Cash on Pickup: Alternatively, you can pay with cash when you collect your order from our store.
Cashless Payment: We also accept cashless payments (Debit Card) directly at our store.
Please choose the option that best suits your needs.
2. Do I have to pay for In-Store Pickup?
There is no additional charge for selecting self-pickup for your purchase.
3. How will I know when to collect my order?
You will receive a text when your order is on the way to the store for pickup.
4. How long will the store hold my order?
Upon arrival at our store, your package will be held for up to 1 day. If the order is not collected within this period, it will be made available for sale to other customers. For any assistance or if you need to make alternative arrangements, please contact our hotline at +673 876 9912.
